{"id":2818,"date":"2024-09-20T11:11:26","date_gmt":"2024-09-20T09:11:26","guid":{"rendered":"https:\/\/catalogotic.com\/base-de-datos-de-conocimiento-del-banco\/"},"modified":"2024-10-07T17:57:45","modified_gmt":"2024-10-07T15:57:45","slug":"base-de-datos-de-conocimiento-del-banco","status":"publish","type":"post","link":"https:\/\/catalogotic.com\/base-de-datos-de-conocimiento-del-banco\/","title":{"rendered":"QARONI- Base de Datos de Conocimiento del Banco"},"content":{"rendered":"<p>Reto: Un banco quer\u00eda disminuir el n\u00famero de llamadas que recibe su Centro de Atenci\u00f3n al Usuario (CAU). Muchas de las llamadas provenientes de las oficinas y de los diferentes departamentos eran para resolver dudas, lo que evidenciaba un patr\u00f3n de consultas repetidas sobre tr\u00e1mites y gestiones.<\/p>\n<p>Soluci\u00f3n: Dise\u00f1amos y desarrollamos una soluci\u00f3n de Base de Datos de Conocimiento, una herramienta creada para centralizar la informaci\u00f3n del banco, incluyendo FAQs, tr\u00e1mites, documentos, manuales y reglamentos. Esta herramienta no solo permite subir informaci\u00f3n, sino tambi\u00e9n categorizarla, etiquetarla y contextualizarla. Posteriormente, los datos se indexaron y se pusieron a disposici\u00f3n a trav\u00e9s de un buscador inteligente que permite encontrar de forma r\u00e1pida lo que se busca.<\/p>\n<p>Resultados: Se logr\u00f3 una significativa disminuci\u00f3n en las llamadas al CAU, ya que los usuarios ahora pueden asegurarse de que lo que buscan no est\u00e1 disponible en la herramienta antes de llamar. Adem\u00e1s, se mejor\u00f3 la eficiencia de cada uno de los departamentos, ya que una b\u00fasqueda r\u00e1pida puede proporcionar soluciones a inquietudes y consultas sin tiempos de espera ni llamadas.<\/p>\n<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-bottom-right\"><a href=\"https:\/\/catalogotic.com\/wp-json\/wp\/v2\/posts\/2818\/?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/catalogotic.com\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Ver PDF\" \/><\/a><a href=\"https:\/\/catalogotic.com\/wp-json\/wp\/v2\/posts\/2818\/?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/catalogotic.com\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Imprimir contenido\" \/><\/a><\/div><div style=\"margin: 20px 0;\"><div class=\"qrcswholewtapper\" style=\"text-align:left;\"><div class=\"qrcprowrapper\"  id=\"qrcwraa2leds\"><div class=\"qrc_canvass\" id=\"qrc_cuttenpages_2\" style=\"display:inline-block\" data-text=\"https:\/\/catalogotic.com\/base-de-datos-de-conocimiento-del-banco\/\"><\/div><div><a download=\"QARONI- Base de Datos de Conocimiento del Banco.png\" class=\"qrcdownloads\">\r\n           <button type=\"button\" style=\"min-width:200px;background:#d86006;color:#ffffff;font-weight: 600;border: 1px solid #44d813;border-radius:20px;font-size:12px;padding: 6px 0;\" class=\"uqr_code_btn\">Descargar QR<\/button>\r\n           <\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Un banco quer\u00eda disminuir el n\u00famero de llamadas que recibe su Centro de Atenci\u00f3n al Usuario (CAU). Muchas de las llamadas provenientes de las oficinas y de los diferentes departamentos&#8230;<\/p>\n","protected":false},"author":10,"featured_media":2869,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-otros"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QARONI- Base de Datos de Conocimiento del Banco - Cat\u00e1logo TIC<\/title>\n<meta name=\"description\" content=\"Cat\u00e1logoTIC es un buscador de soluciones tecnol\u00f3gicas desarrolladas por empresas espa\u00f1olas as\u00ed como sus casos de \u00e9xito en entornos reales\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/catalogotic.com\/base-de-datos-de-conocimiento-del-banco\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"QARONI- Base de Datos de Conocimiento del Banco - 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